Returns & Exchanges

At Pagani Design Official Store, we stand behind the craftsmanship of our timepieces and offer a 30-day return policy for unused items in their original packaging. Whether you have changed your mind or received a defective product, we are committed to ensuring your complete satisfaction.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email or our contact form with your order number and the reason for the return to receive an authorization code.

• 2.
  Prepare Your Package

  Securely pack the watch in its original Pagani Design box, including all protective films, manuals, warranty cards, and any complimentary tools provided.

• 3.
  Ship the Item

  Affix the provided shipping label or use a trackable courier service to send the package back to our designated quality control center.

• 4.
  Inspection and Refund

  Our technicians will inspect the timepiece for signs of wear; once approved, your refund or exchange will be processed within 5-7 business days.